About & FAQ

Monday–Friday 8:00 AM – 5:30 PM; Saturday–Sunday 10:00 AM – 5:30 PM. All hours are Eastern Time.

Hampton Roads has many talented real estate photographers, and W&W respects the local industry. Waves & Williams is built for clients who want a more complete listing media workflow, including polished visuals, efficient scheduling, floorplans, video, drone, virtual tours, editing solutions, property websites, organized delivery, and support for different listing types and timelines.

Not every listing needs the same level of media. Some properties only need a simple photo appointment. Others need speed, floorplans, video, drone, virtual tours, social content, or a more elevated presentation. W&W is built to help clients choose the right media for the property, timeline, budget, and marketing goal.

Cancellations, postponements or reschedules less than 24 hours before the appointment incur a fee of 50% of the total accepted order, including travel and approved additions. See Terms for the full policy and exceptions.

W&W may photograph the property as-is, use the remaining appointment time, omit areas that cannot reasonably be completed, or reschedule unfinished services. The property does not need to be perfect, but access, utilities, pets, vehicles, contractors, cleaning, and major clutter should be handled before the appointment.

No. W&W is not a cleaning, staging, furniture-moving, repair, landscaping, or property-preparation service. Small adjustments may be made at the photographer’s discretion, but the property should be ready before arrival.

Unless a delivery time is specifically confirmed in writing, delivery times are estimates. Most photo orders are delivered same evening or next morning, while video, floorplans, virtual tours, staging, advanced edits, larger orders, platform delays, or client-caused delays may require additional time.

No. Same-day and ASAP delivery depend on appointment time, order size, travel, editing capacity, property readiness, payment status, and system availability. W&W may decline rush delivery when it cannot be completed reliably.

W&W will review reasonable concerns and correct verified technical or processing issues when possible. Requests based on personal preference, property condition, weather, clutter, missing instructions, or changes after the appointment may require additional editing or a paid reshoot.

Completed and properly performed services are generally nonrefundable. If a service was not completed, W&W may reschedule, substitute, credit, or refund the affected line item when appropriate.

W&W generally retains copyright ownership. After required payment is received, the client receives a usage license for the accepted listing or marketing purpose. Media is not automatically transferable to another agent, owner, builder, company, future listing, or unrelated commercial use.

You can book directly through the W&W online order form. Choose the property address, services, date, time, and any add-ons you need. The booking form handles scheduling and order details so everything is organized before the appointment.

Yes. Returning clients should use the order form because it keeps service selections, scheduling, property details, delivery, and billing organized in one place.

Yes. If you are unsure what to order, need help with a larger property, or have a special request, contact W&W before placing the order.

Yes. Available times depend on the schedule, property location, service duration, and travel time. The order form will show available appointment options when booking.

Yes. W&W is built for full listing media orders. You can combine photography, video, drone, floorplans, virtual tours, and other services when booking.

W&W offers real estate photography, video, drone photography, floorplans, virtual tours, virtual staging, property websites, social media listing content, and digital enhancements.

For most listings, photography plus a basic floorplan is a strong starting point. Drone, video, virtual tours, and social media content can be added depending on the property, marketing goals, and timeline.

Luxury listings usually benefit from a stronger media package, including photography, drone, video, floorplans, virtual tours, twilight options, and social media-ready content.

Yes. Property websites can be used to organize listing media, showcase photos, and create a cleaner presentation for marketing.

Pricing is listed on the Services & Pricing page. Services are organized by category so clients can compare photo packages, video, drone, floorplans, virtual tours, and add-ons.

Yes. Larger properties, additional structures, travel distance, complex orders, special requests, rush delivery, or added services may affect the final order total.

Basic 2D floorplans are included with eligible photo listings unless a virtual tour is already included. Detailed 2D floorplans, furnished plans, colored plans, and 3D upgrades are available as paid upgrades.

The first 15 miles from Virginia Beach Town Center (249 Central Park Ave) are included. Travel fees apply beyond 15 miles: $3.50 per mile for miles 16–24 and $4.50 per mile for miles 25 onward, based on one-way driving distance. The travel amount accepted in your order controls.

Most photo orders are delivered the same evening or by the next morning. ASAP 1–2 hour delivery may be available based on scheduling and editing capacity.

Not always. Different services may have different delivery timelines. Photos may be delivered first, while video, floorplans, tours, staging, or advanced edits may be delivered separately.

Yes. Same-day and ASAP delivery options may be available for select orders depending on appointment time, order size, schedule, and editing capacity.

Final media is delivered through the W&W delivery system, usually organized by the property order so clients can access the files, links, and listing assets in one place.

The property should be clean, accessible, staged, and ready before the scheduled appointment. Focus on access, utilities, lights, pets, vehicles, clutter, and anything that may delay the appointment.

No. The property does not need to be perfect, but it should be ready enough for photography. Many small issues can be corrected digitally, but access, utilities, pets, vehicles, and major clutter should be handled before the appointment.

W&W is not a cleaning, staging, or furniture-moving service. Small adjustments may be made at the photographer’s discretion, but the property should be ready before arrival.

Yes. Pets should be secured when possible so the photographer can move through the property safely and efficiently.

Yes. Vehicles should be removed from driveways or key exterior areas if you do not want them visible in photos or video.

Basic 2D floorplans are included with eligible photo listings unless a virtual tour is already included. Upgraded 2D and 3D floorplans are available for clients who need more detail.

A basic floorplan provides a simple layout. Upgraded floorplans can include additional details such as measurements, color, furnishings, appliances, cabinetry, and 3D presentation depending on the option selected.

No. Floorplans are visual marketing tools. They are not architectural drawings, surveys, appraisals, inspections, legal square-footage certifications, or construction documents. Basic included floorplans may be simplified, while upgraded floorplans can include more detail.

Yes. Drone photography is available for listings where aerial views help show the property, lot, location, water access, neighborhood, or surrounding area.

Not always. Drone service depends on weather, airspace, FAA restrictions, safety, visibility, property conditions, and pilot availability.

Drone is useful for waterfront properties, large lots, acreage, commercial properties, neighborhoods, homes with outdoor amenities, and listings where location matters.

Yes. Drone service depends on FAA rules, airspace, weather, visibility, safety, people, vehicles, property conditions, and pilot judgment. If drone cannot be completed safely or legally, W&W may reschedule, substitute, credit, or refund the affected drone line item when appropriate.

Yes. W&W offers property video options including cinematic property videos, vertical social reels, and agent walkthrough content.

Not every listing needs video, but video can help higher-value properties, unique homes, luxury listings, social media campaigns, and listings where flow or lifestyle matters.

Yes. Send the idea or example before booking or before the shoot. W&W will help determine the closest practical version based on the property, budget, schedule, and available production resources.

Yes. W&W offers virtual tour options that help buyers explore a property online and understand the layout before scheduling a showing.

A floorplan is useful for layout clarity. A virtual tour is useful for a more immersive online walkthrough. Some listings benefit from both, while others only need one.

Yes. Digital enhancements may be available for room clearing, object removal, personal item removal, wall patch removal, lawn replacement, virtual staging, renovation visualization, and other listing-ready edits.

Yes. Virtual staging is available for empty or unfinished spaces where furniture helps buyers understand the room’s potential.

In some cases, yes. Renovation visualization may be available, depending on the room, materials, available references, and how realistic the final result can be.

Standard photo editing is included, but advanced changes such as object removal, virtual staging, room clearing, lawn replacement, or renovation visualization may require additional fees.

Some edits may require MLS, brokerage, advertising, or consumer disclosure. W&W may decline edits that are misleading, unlawful, unrealistic, technically unreasonable, or outside W&W quality standards.

Cancellations, postponements or reschedules less than 24 hours before the appointment incur a fee of 50% of the total accepted order, including travel and approved additions. See Terms for the full policy and exceptions.

W&W may photograph the property as-is, use the remaining appointment time, omit areas that cannot reasonably be completed, or reschedule unfinished services. The property does not need to be perfect, but access, utilities, pets, vehicles, contractors, cleaning, and major clutter should be handled before the appointment.

No. W&W is not a cleaning, staging, furniture-moving, repair, landscaping, or property-preparation service. Small adjustments may be made at the photographer’s discretion, but the property should be ready before arrival.

If there is no power, incorrect access information, a locked room, unavailable key, gate issue, unnotified occupant, or another access problem, W&W may photograph what is available, reschedule affected services, omit affected areas, or apply applicable fees depending on the situation.

Unless a delivery time is specifically confirmed in writing, delivery times are estimates. Most photo orders are delivered same evening or next morning, while video, floorplans, virtual tours, staging, advanced edits, larger orders, platform delays, or client-caused delays may require additional time.

No. Same-day and ASAP delivery depend on appointment time, order size, travel, editing capacity, property readiness, payment status, and system availability. W&W may decline rush delivery when it cannot be completed reliably.

W&W will review reasonable concerns and correct verified technical or processing issues when possible. Requests based on personal preference, property condition, weather, clutter, missing instructions, or changes after the appointment may require additional editing or a paid reshoot.

Completed and properly performed services are generally nonrefundable. If a service was not completed, W&W may reschedule, substitute, credit, or refund the affected line item when appropriate.

W&W generally retains copyright ownership. After required payment is received, the client receives a usage license for the accepted listing or marketing purpose. Media is not automatically transferable to another agent, owner, builder, company, future listing, or unrelated commercial use.

W&W is built for agents who need reliable scheduling, fast delivery, strong visuals, easy online booking, and listing media that helps properties stand out without slowing the process down.

Often, yes. Availability depends on the schedule, service type, property location, and editing capacity. Same-day and ASAP options may be available for select orders.

Yes. If you are unsure what the listing needs, W&W can help recommend a practical media setup based on property type, timeline, budget, and marketing goals.

Yes. W&W works with property managers who need reliable media for rentals, leasing, portfolios, vacant properties, occupied units, and recurring listing needs.

Yes. W&W is designed around repeatable systems, clear scheduling, and organized delivery, which makes it useful for property managers, brokerages, and teams with ongoing media needs.

Yes. Photography, floorplans, virtual tours, property websites, and digital enhancements can help rental listings feel clearer, more polished, and easier for prospects to understand.